The Phoenix Residence
  • 26-Apr-2023 to Until Filled (CST)
  • Maplewood, MN, USA
  • $21.50
  • Hourly
  • Full Time, Benefit Eligible

Benefit Eligible


The Program Supervisor directly supervises Direct Support Professional staff; assures proper implementation of The Phoenix Residence policies and procedures; supervises and assists in the coordination and implementation of Coordinated Service and Support Plans/Individual Program Plans which includes programs in activities of daily living, community integration, socialization, health management, etc. Completes functions as the program's Designated Coordinator and/or works in conjunction with the designated QIDP in the implementation and monitoring of individual program plans. This is an hourly position.

This person will spend 40-50 hours each pay period working the floor, consisting of filling in shifts when open and then completing the manager work the other 30-40 hours left in the pay period.


The Program Manager is responsible for overall operation of one ICF-DD


  • Is responsible for the training, supervision, evaluation and management of the House Supervisor and Direct Support Professional staff.
  • Assure 24-hour coverage of the home and monitors services across multiple shifts. Maintains staffing levels according to budgetary and safety guidelines per policies.
  • Assures that the appearance of the house and grounds is always well maintained and meets standards for sanitation and infection control.
  • Completes audits as required to oversee and monitor services.

Individual Services:

  • Performs, oversees and trains direct care duties for individuals living in the home.
  • Develops, implements, and monitors individualized Program Plans, to include staff training on implementation of plans. Coordinates and facilitates individual meetings.
  • Completes QIDP duties according to regulatory requirements.
  • Advocates for the needs of the individuals residing within the home.
  • Manages individuals' finances per established procedures.
  • Completes household operations, including but not limited to: cooking, cleaning, laundry, ordering groceries and supplies as necessary.
  • Identifies and responds to individual needs in emotional and social areas; however, intervention in these areas does not fall within the meaning of psychotherapy.
  • Performs tasks which fall within Category II of infection control; which may include exposure to blood, body fluids or tissue.


  • Adheres to all safety policies and procedures, fosters awareness and actions that promote a safe living and working environment.
  • Follows established lifting and transfer guidelines. Trains others in proper lifting techniques and body mechanics.

Regulation Compliance:

  • Understands, implements, and complies with all policies, procedures, and philosophy of PRI; as well as all rules and regulations of licensing agencies.
  • Has working knowledge of rules and regulations including but not limited to Rule 245D, Rule 10, 185, Positive Support Rule, Supervised Living Facility Regulations, Life Safety Code, Food and Beverage, funding rules and employment laws.

Fiscal Integrity:

  • Participates in fundraising efforts in order to assure fiscal integrity of the entire organization to include: annual fundraising events, mass mailings, capital campaigns, planned giving, and grants writing.

Development of Position:

  • Attends all mandatory in-services and meets annual training requirements.
  • Takes on extra projects, participates on at least one committee, and other committees as necessary.

Customer/Human Relations:

  • Communicates effectively with individuals, staff, supervisors, families, interdisciplinary team members, and other customers verbally and in writing.
  • Displays cooperative, supportive and positive conduct and presents self as an effective role model in representing The Phoenix Residence.

The Program Manager will assume additional responsibilities as requested.


  • High School Diploma Required.
  • Minimum of 2 years Supervisory/Management experience or four (4) year BA or BS degree in related field (sociology, psychology, social services, etc.).
  • Ability to assist with completing Qualified Intellectual Disabilities Professional (QIDP) duties as needed; QIDP preferred.
  • CPR, First Aid, and Trained Medication Passer certified within first sixty (60) days of employment.
  • Holds valid driver's license and maintains a safe driving record in order to drive company vehicles. Trained to drive Phoenix owned vehicles within first sixty (60) days of employment.
  • Ability to maintain a flexible schedule. This position includes 44 hours of direct support care per pay period and may include working weekends and holidays.
  • Ability to be responsible for 24 hour on-call coverage, and respond to issues as necessary.
  • Excellent problem solving, decision making and organizational skills.
  • Ability to read, write, and speak the English language adequately to respond to individual's needs.
  • Communicates effectively both verbally and in writing; listens accurately and responsively. Responds to communication in timely manner and reviews e-mail daily.
  • Ability to see and hear in order to make assessments.
  • Ability to frequently lift up to 75 pounds, which includes lifting objects and/or transferring individuals.
  • Ability to sit, stand, stoop, bend, reach, and push/pull wheelchairs.
  • Ability to respond to emergencies in accordance with procedures and guidelines.
  • Proficient in Microsoft Office (Word, Excel, Outlook, etc.) and have the ability to use a computer for required documentation, communication, time keeping and other assessments.
  • Ability to operate and maintain household, office, and facility equipment.
  • Ability to be employed full time.
The Phoenix Residence
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