The Phoenix Residence
  • 20-Jul-2021 to Until Filled (CST)
  • St Paul, MN, USA
  • $17-21
  • Hourly
  • Full Time, Benefit Eligible

Benefit Eligible


The Scheduling/Intake Coordinator (SIC) helps support the homes and the facilitation of the online scheduling process. The SIC is the primary contact the Direct Support Professionals and Program Managers in addressing scheduling needs and making changes. The SIC manages the Volunteer program by developing contacts with potential volunteers, soliciting volunteer opportunities at the programs and facilitating the needed coordination and training to make each opportunity successful. The SIC is also the primary point of contact for referrals and helping people get connected with open beds/services at Phoenix. This includes marketing, tours, admission process coordination, program development and training.


The SIC reports to the Vice President of Community services who reports to the President/CEO who reports to the Board of Directors. This is a salaried exempt position and requires the participation in a rotation of residential on-call responsibilities. This position requires the ability to work evenings and weekends as necessary to communicate with staff, coordinate admission activities or work direct care shifts. The position requires 4 direct care shifts be worked each pay period.


  1. WORKFORCE MANAGEMENT Continually assesses the staffing needs of the organization and identifies where additional resources are needed. Facilitates the on-going hiring of our Direct Support Professional team to fill openings and maintains an effective Reserve team. Coordinates the support of the Reserve team as openings are being filled. Maintains an understanding of the scheduling and staffing needs of each program. Upon hire, meets with new employees to develop a training plan and provides initial general training. Follows up on training plan to ensure all new employees are supported and adequately trained.
  2. MANAGEMENT OF THE FLOAT DSP TEAM- The SIC will facilitate the training, evaluation and supervision of the Float DSP team. The SIC will work closely with the Program Managers in assessing performance and will address any performance issues as they arise.
  3. CENTRALIZED SCHEDULING COORDINATION- The SIC shall work in conjunction with house managers to secure staffing for all sites accessing scheduling software and employee data base required to assist with assuring adequate staffing of our residential homes.
  4. VOLUNTEER PROGRAM MANAGEMENT- Solicits potential volunteer opportunities at the programs and then recruits volunteers to meet those needs. Provides needed training and coordination to onboard new volunteers. Regularly checks in with current volunteers to assess any further needs for support. Develops and facilitates initiatives aimed at bolstering our volunteer opportunities.
  5. ADMISSION PROCESS FACILIATION: Serves as the primary point of contact for all referrals and provides support to the residential team to ensure the admissions process is facilitated and followed through on effectively. Maintains and develops referrals for potential openings and works to ensure all openings are filled within 45 days. Engages in consistent marketing and relationship development to solicit interest in current and future openings.
  6. SYSTEMS DEVELOPMENT- Responsible for the ongoing evaluation and development of the staffing, volunteer, admission and internship policies and procedures and makes recommendations when needed. Scans the market for tools that could enhance the accessibility or effectiveness of these programs.
  7. SAFETY DUTIES- Maintains an injury free workplace. Complies with all safety guidelines and reports unsafe conditions immediately. Uses and maintains equipment in a safe manner.
  8. CUSTOMER HUMAN RELATIONS Maintains cordial and professional relationships with all team members, residents and visitors. Presents self as an effective role model and representative of The Phoenix Residence, Inc. in work language dress, communication, professionalism and maturity. Maintains privacy in handling of confidential employee and or resident related information. Display of positive, supportive and cooperative conduct at all times.
  9. REGULATIONS COMPLIANCE adheres to all policies, procedures of The Phoenix Residence, Inc., all rules and regulations of licensing agencies, attends all mandatory and other job related in-services.
  10. DEVELOPMENT OF POSITION extra projects, growth, responsibilities, training and in-services, committee participation.
  11. ASSUMES ADDITIONAL RESPONSIBILITIES, AS REQUIRED OR REQUESTED Performs tasks which fall within Category III of Infection Control, which includes tasks that involve no exposure to blood, body fluids or tissues. Is able to respond to emergencies according to established Phoenix Residence, Inc. procedures and guidelines.

QUALIFICATIONS and Essential Functions of the Job

  • Bachelor's Degree preferred not required.
  • Excellent verbal and written communication skills
  • Experience preferred.
  • Able to supervise and lead employees.
  • Ability to read, write and speak the English language.
  • Ability to problem solve complex staffing issues.
  • Ability to recruit and motivate individuals.
  • Ability to sit for long periods of time.
  • Ability to bend, stoops, and reach.
  • Experience with computer systems required: Strong knowledge of computers and use of Microsoft Word, Excel, Notepad, Front Page Editor, Face Book, Yahoo and Google Group.
  • Ability to handle multiple tasks
  • Exceptional customer service skills on the phone and in person
The Phoenix Residence
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