The Phoenix Residence
  • 11-Nov-2021 to Until Filled (CST)
  • St Paul, MN, USA
  • 35.00-39.00 per hour
  • Salary
  • Full Time, Benefit Eligible

Benefit Eligible


To provide overall direction, training, management, and leadership of community based ICF/DD (Intermediate Care Facility for Persons with developmental disabilities) and Waiver/Foster care programs and staff. Directly oversees management of Community Residential Services sites. To aggressively seek new housing partnerships and the continued development of new housing programs/services.

Locations: Maplewood, White Bear Lake, Vadnais Heights, St. Paul, Apple Valley, Arden Hills, Mounds View, Little Canada, Roseville, & Newport.


The Program Coordinator/Housing Specialist (PDHS) supervises the Assistant Program Directors and reports to the Vice President of Community services who reports to the President/CEO. Is responsible for the management, training, and evaluation of the APD team and their ability to ensure the overall management of their designated programs. The position requires extensive writing, communication, organization and management skills; effective decision making, and problem-solving skills are also critical; working with various team members and excellent public relation skills are also required. Creativity and follow through on delegated tasks is required. Ability to evaluate company programs and make recommendations to address issues through the development of Best Practices is required.

The PDHS is responsible for the facilitation of the pre-admission screening process and for the oversight of the admission process. The PDHS will work with individuals to identify appropriate service options and will aggressively work to develop partnerships in the community to creatively serve individuals as they desire. The PDHS will need to maintain a clear understanding of housing programs and service options and be able to discuss them with potential service recipients.

Requires committee participation through chairing committees and taking on tasks necessary to meet committee goals/objectives. Participates in fundraising efforts to assure fiscal integrity of the entire organization. Maintains a flexible work schedule. Working as needed within the 24-hour period of time and provides assistance with coverage as needed Work environment requires the ability to travel between sites as needed. Work environment requires frequent standing, walking, desk work, writing, on-going communication and contact with other services providers, and extensive telephone work. Occasionally may have to provide direct care services, including but not limited to assisting with activities of daily living; lifting and transferring residents; and pushing/pulling wheelchairs. Maintains a working knowledge of all rules and regulations of licensing agencies and policies and procedures of The Phoenix Residence, Inc. This is an exempt position.


  1. MANAGEMENT: Monitors the overall functioning of all programs in terms of programmatic and residential services. Is responsible for the hiring, training, management, and evaluation of the Assistant Program Directors. Maintains consistent leadership development of the APD team. Receives feedback regarding the activities of consultants, therapies, and nursing services being provided within Phoenix supported programs and coordinates follow up as needed. Supports the APD's in facilitating the Program Manager and Direct Support Professional teams. Assures for 24-hour staffing in conjunction with house manager(s) and in accordance with budgetary, quality and safety guidelines. Is on-call and carries a pager in order to respond to issues during non-work hours. Monitors expenditures in accordance with budgetary guidelines. Develops and maintains quality of service standards, in corporation with the Vice President of Residential Services. Responsible for the development and implementation of organizational goals and objectives in conjunction with other team members. Completes on-going evaluation of services through completion of chart audits, Active Treatment and Direct Care Observations, mock surveys, and other systems in place for monitoring programs and services. Participate in planning, developing, and providing in-service education and orientation to staff, assuring in-service requirements are met. Participates in overall planning and building functioning in conjunction with other team members. Works with team members to develop and implement organizational and departmental goals. Coordinates and facilitates effective meetings. Writes clear and effective memos/reports.
  1. RESIDENT SERVICES- Develops and maintains knowledge of industry trends and proposes changes to services to best meet the needs of individuals by adjusting organizational practices, facilitating training, and providing needed support for the APDs and the managers to implement. Assists with responding to RFP's related to housing and services. Markets Phoenix's services in the community. Develops an expertise in Person Centered Principles and creates training and best practices to implement in all Phoenix programs. Facilitates the pre-screening process and serves as the primary contact for individuals seeking services. Maintains a working knowledge of available supports and programs to assist prospective service recipients in identifying services which fit their need. Responsible for the development and facilitation of new programs to enhance the organization's ability to meet the needs of individuals. Develops and ensures the effective implementation of Best Practices. Acts as advocate of individuals residing in Phoenix homes. May need to act as, and/or assist as a QDDP in some programs and assure all requirements are met. Promotes an inter-disciplinary team approach to programmatic services and Person Centered-Thinking principles. Participates in PFPP and team meetings as needed. Evaluates overall functioning of residential services. Oversees in-house and community integration opportunities based upon individual preference and in accordance with the PFPP plan. Responds to, reports and investigates incidents and Vulnerable Adult Reports in accordance with established regulations and policy. Performs direct care duties as necessary, which includes assisting individuals in areas of activity of daily living skills, lifting/transferring individuals, and community integration. Occasionally lifts up to 75 pounds, which includes lifting objects and/or lifting/transferring residents.
  2. FISCAL INTEGRITY- Non-profit organizations depend on grants and donations from their supporters, therefore, it is absolutely imperative that all employees in the organization participate and assist with all fundraising activities. This may include, committee participation and leadership activities as delegated by Vice President of Residential Services. All supervisors/managers/directors shall assist in formulating all aspects of the fundraising program including, but not limited to the following activities; make recommendations; develop proposals; take and active role in the organizations annual fundraising evenings, including the annual golf event, mass mailings, capital campaigns, planned giving, and grant writing.
  3. SAFETY- Adheres to all safety policies and procedures and fosters awareness and actions that promote a safe living and working environment. Monitors and responds to emergencies in accordance with established guidelines. Maintains an injury free workplace by identifying and reporting unsafe conditions, and initiates problem-solving to develop plans for corrections/prevention. Follows established lifting and transfer guidelines and trains others in proper lifting techniques. Assures representation from each house on the Safety Committee. Participates on Occupational Health Committee.
  4. REGULATION COMPLIANCE-Adheres to and maintains knowledge of all policies and procedures and philosophy of The Phoenix Residence, Inc., and all rules and regulations of licensing/certifying agencies. Assures regulation adherence by managers and staff. Develops systems that provide continual regulation adherence and improvement in quality services. Maintains continual regulation/inspection readiness as a minimum standard of performance. Has working knowledge of and complies with all regulations; ICF/MR Federal Regulations, Rule 245B (Consolidate Rule), Supervised Living Facility, Life Safety Code, Food and Beverage, Rule 10, Rule 40, Adult Foster Care, Human Services Licensing Act, and regulations related to employment law. Must pass internal rules and regulations test, within six-month of being hired and every two years throughout employment. Develops, implements, monitors and reports on Quality Improvement Workplans for all ICF/MR sties, as required by the Department of Human Services.
  5. CUSTOMER/HUMAN RELATIONS- Maintains and fosters cordial relationships and optimal communication between residents, families, staff, and outside agencies. Displays positive, supportive, and cooperative conduct; acts as a role model for appropriate conduct serving resident needs. Provides encouragement and motivation to staff to assure effective/professional communication at all times. Communicates effectively both verbally and in writing; listens accurately and responsively. Responds to communication in timely manner, reviews e-mail daily. Responds to all

customer complaints in a timely and professional manner, while assessing for necessary system changes, staff training, and monitoring.

  1. DEVELOPMENT OF THE POSITION- Attends all mandatory and other job related in-services; develops and provides in-service training to team members through orientation, leadership classes, QDDP training, and household meetings. Takes on extra projects as appropriate; proposes new ideas, growth, and creativity. Attends several committee meetings. Responsible for chairing a committee(s) in alignment with the organizations strategic plan and objectives. Attends any participates in manager and leaders meetings, health services, incident review, and food services, as needed. Establishes and maintains departmental goals.
  2. ASSUMES ADDITIONAL RESPONSIBILITIES AS REQUESTED- Identifies and responds to resident needs in emotional and social areas. However, intervention in these areas does not fall within the meaning of psychotherapy. Operates and maintains household, office and resident equipment. May need to perform tasks with fall within Category II of infection control definitions, which includes tasks that may involve exposure to blood, body fluids, and/or tissue. Reads, writes, speaks, hears the English language adequately to interact and respond to residents needs.


  • Bachelors' Degree in Human Services related field
  • Three (3) or more years of supervisory or management experiences in long-term and/or residential settings.
  • CPR, within first six-months of employment
  • Trained Medications Administration, within first six-months of employment
  • Trained to drive Phoenix owned vehicles within first six-months of employment
  • Ability to be responsible for 24-hour coverage, and respond to issues as necessary.
  • Excellent problem solving and decision making skills
  • Excellent organization and communication skills
  • Ability to occasionally lift up to 75 pounds, which includes lifting objects and/or transferring residents.
  • Ability to pass internal Rules and Regulations exam, within six-months of employment.
  • Ability to see and hear in order to make assessments.
  • Ability to read, write and speak the English language
  • Ability to travel between multiple sites. If driving, holds a valid license and maintains a safe driving record.
  • Ability to sit, stand, stoop, bend, reach, and push/pull wheelchairs.
  • Ability to operate and maintain household and resident equipment.
  • Ability to respond to emergencies according to established procedures and guidelines of The Phoenix Residence, Inc.
  • Carry a pager, and responds to calls as necessary
  • Good telephone communication skills
  • Ability to be employed full-time.
The Phoenix Residence
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