The Phoenix Residence
  • 22-Mar-2023 to Until Filled (CST)
  • St Paul, MN, USA
  • 21.50-25.50 per hour
  • Hourly
  • Full Time

Benefit Eligible


The Regional Program Coordinator (RPC) serves as a quality assurance/programmatic support representative for multiple locations where a need is present. The Regional Program Coordinator maintains a routine schedule and fills in where needed for short notice shifts. When they are not needed for shift coverage, the RPC assists in the coordination and implementation of Coordinated Service and Support Plans/Individual Program Plans which includes programs in activities of daily living, community integration, socialization, health management, etc. This primarily includes setting up and facilitating activities which support people in living their best life, providing training and support to the Direct Support Professional team, and supporting the management of the home by conducting quality assurance audits and supporting the implementation of any identified follow up. The Regional Program Coordinator serves as a point of contact when a manager position is open as well as participates in the management on-call responsibilities. Willing and able to take on routine management tasks and functions at any program to ensure systems remain up to date as assigned.


Southeast: Maplewood, St. Paul, Newport

East: Maplewood and St. Paul

North: Vadnais Heights, Maplewood, White Bear Lake

South: St. Paul, Apple Valley, Newport

Northwest: Mounds View, Arden Hills, Little Canada, Roseville

This position is a 12pm-8pm shift rotating between locations in a pod.


The Regional Program Coordinator is responsible for supporting the overall operation an ICF/IDD program or CRS location as assigned.

Direct Care:

· Follow, implement, provide, inputs feedback with person-centered and behavioral outcomes.

· Plan, perform, or assist with cares or activities with individuals according to their preference or needs, to include, but not limited to: household chores (cooking, cleaning, personal hygiene, laundry, dishes, vacuuming, fixing bed, household maintenance, etc.), community involvement, social, recreation and leisure skills, communication skills, personal safety skills, appropriate behavior.

· Provide opportunities for new experiences in the community or home.

· Focus on the individual rather than the disability.

· Maintain professional boundaries between, team members, families and individuals served.


· Is responsible for the training, and management of the Direct Support Professional staff. Partners with House Supervisors to provided support as needed.

· Assure 24-hour coverage of the home and monitors services across multiple shifts. Maintains staffing levels according to budgetary and safety guidelines per policies.

· Assures that the appearance of the house and grounds is always well maintained and meets standards for sanitation and infection control.

· Completes audits as required to oversee and monitor services.

Individual Services:

· Performs, oversees and trains direct care duties for individuals living in the home.

· Develops, implements, and monitors individualized Program Plans, to include staff training on implementation of plans. Coordinates and facilitates individual meetings.

· Completes QIDP duties according to regulatory requirements.

· Advocates for the needs of the individuals residing within the home.

· Manages individuals' finances per established procedures.

· Completes household operations, including but not limited to: cooking, cleaning, laundry, ordering groceries and supplies as necessary.

· Identifies and responds to individual needs in emotional and social areas; however, intervention in these areas does not fall within the meaning of psychotherapy.

· Performs tasks which fall within Category II of infection control; which may include exposure to blood, body fluids or tissue.


· Adheres to all safety policies and procedures, fosters awareness and actions that promote a safe living and working environment.

· Follows established lifting and transfer guidelines. Trains others in proper lifting techniques and body mechanics.

Regulation Compliance:

· Understands, implements, and complies with all policies, procedures, and philosophy of PRI; as well as all rules and regulations of licensing agencies.

· Has working knowledge of rules and regulations including but not limited to ICF/ID Federal Regulations, Rule 245D, Rule 10, 185, Positive Support Rule, Supervised Living Facility Regulations, Life Safety Code, Food and Beverage, funding rules and employment laws.

Fiscal Integrity:

· Participates in fundraising efforts in order to assure fiscal integrity of the entire organization to include: annual fundraising events, mass mailings, capital campaigns, planned giving, and grants writing.

Development of Position:

· Attends all mandatory in-services and meets annual training requirements.

· Takes on extra projects, participates on at least one committee, and other committees as necessary.

Customer/Human Relations:

· Communicates effectively with individuals, staff, supervisors, families, interdisciplinary team members, and other customers verbally and in writing.

· Displays cooperative, supportive and positive conduct and presents self as an effective role model in representing The Phoenix Residence.

The Regional Program Coordinator will assume additional responsibilities as requested.


· High School Diploma Required.

· Ability to assist with completing Qualified Intellectual Disabilities Professional (QIDP) duties as needed; QIDP preferred.

· CPR, First Aid, and Trained Medication Passer certified within first sixty (60) days of employment.

· Holds valid driver's license and maintains a safe driving record in order to drive company vehicles. Trained to drive Phoenix owned vehicles within first sixty (60) days of employment.

· Must successfully pass internal Rules and Regulations test within one (1) year of being hired into position.

· Ability to maintain a flexible schedule, which includes working weekends and holidays.

· Ability to be responsible for 24 hour on-call coverage, and respond to issues as necessary.

· Excellent problem solving, decision making and organizational skills.

· Ability to read, write, and speak the English language adequately to respond to individual's needs.

· Communicates effectively both verbally and in writing; listens accurately and responsively. Responds to communication in timely manner and reviews e-mail daily.

· Ability to see and hear in order to make assessments.

· Ability to frequently lift up to 75 pounds, which includes lifting objects and/or transferring individuals.

· Ability to sit, stand, stoop, bend, reach, and push/pull wheelchairs.

· Ability to respond to emergencies in accordance with procedures and guidelines.

· Proficient in Microsoft Office (Word, Excel, Outlook, etc.) and have the ability to use a computer for required documentation, communication, time keeping and other assessments.

· Ability to operate and maintain household, office, and facility equipment.

· Ability to be employed full time.

The Phoenix Residence
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
logo Donate home icon Homes Services Give Careers About Us Contact